Politique d'expédition

Shipping times and dates are estimates and actual figures may vary depending on weather conditions and other external factors. In the event of an event beyond our control that may interfere with your order, we will attempt to deliver your order as reasonably as possible or we will cancel your order and you will issue a credit or refund of the purchase price. If we are unable to deliver to your confirmed address at the time indicated for any other reason (of your choice), we will attempt to re-ship the package the next day and you will be required to pay a $ 20 refund fee. . If the second attempt fails, we will charge you for refund as well as the full cost of the package. The company will always use its best judgment to cooperate with customers who may have experienced delivery inconvenience.

When the third-party mail service arrives, it will usually deliver the package directly to your door, unless you have specified additional delivery instructions when creating your account (ex: departure of the package with the neighbor or on the steps If the package is left to someone other than you, the same terms and conditions would apply to that person. Our boxes include insulating liners and ice gel packets that keep your ingredients cold and fresh for hours after delivery. However, we recommend that you keep in mind the season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.
You are responsible for inspecting the items during their delivery for any damage or other problems, including, but not limited to, the freshness of the products you receive.